Services Agreement
Terms & Conditions
Turnaround Time (For Estimation and Designing):
Estimates are typically delivered within 2–3 business days after payment. Delays may occur depending on the project's size and complexity.
Payment (For Estimation and Designing):
We use QuickBooks Online Payments to ensure secure transactions. Payment can be made via Credit Card, Debit Card, or PayPal. After reviewing your project plans, we will provide a quote with a QuickBooks invoice and an estimated delivery date.
Refund & Cancellation Policy (For Estimation and Designing):
No refunds are issued after the estimate & Designing has been delivered. A full refund is only possible if the estimate Designing is canceled within 2 hours of payment. After that, our team begins working, and the payment becomes non-refundable.
Chargebacks (For Estimation and Designing):
Unauthorized chargebacks are considered fraudulent. If a chargeback is filed without merit after services have started or been delivered, we reserve the right to pursue legal action, debt collection, and report the matter to credit bureaus.
No Guarantees or Liabilities (For Estimation and Designing):
We are not responsible for any losses, missed deadlines, or outcomes related to how estimates are used. No refunds or credits will be provided under any circumstances once work begins.
Confidentiality (For Estimation and Designing):
Clients may request a Non-Disclosure Agreement (NDA) if confidentiality is required. Otherwise, we reserve the right to use non-sensitive project details (such as company name, logo, estimate figures, or drawing samples) for marketing purposes.
Disclaimer (For Estimation and Designing) :
We use RSMeans for location-based material and labor pricing. However, pricing may vary due to local conditions, vendors, or installer preferences. We’re always available to answer questions and make reasonable adjustments upon request.
Client Information Deadline / Project Hold:
If Arch Limited requires additional information, documents, approvals, selections, or clarifications from the Client before work can proceed, the project may be placed On Hold until the required information is received. The Client will have two (2) calendar days from the date of our written request to provide the required information, unless a different period is agreed upon in writing. If the Client fails to provide the required information within this period and subsequently requests cancellation and a refund, Arch Limited will retain 30% of the amount paid as an administrative, scheduling, project allocation, and work-preparation fee. The remaining 70% may be refunded, subject to the amount of work already performed and any third-party costs already incurred.